Privacy Policy
1. Introduction
OpenWay Food Co. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website www.openwayfood.com.au or otherwise interact with us.
2. Information We Collect
We may collect the following types of information:
- Personal Data: name, email address, phone number, postal address — when you provide them (e.g. contacting us, subscribing to newsletter)
- Usage Data / Log Data: information about how you use our website (e.g. pages visited, time spent, IP address, browser type, device)
- Cookies & Tracking Technologies: we may use cookies, web beacons, pixels, or similar tools to collect data about your browsing behavior, preferences, and site performance
3. How We Use Your Information
We use your information for these purposes:
- To respond to your inquiries, requests or feedback
- To send updates, newsletters or promotional material (if you’ve opted in)
- To improve, maintain, and optimize our website (analytics, debugging, performance)
- To comply with legal obligations
- For other purposes, with your consent
4. Disclosure of Your Information
We may share your information with:
- Service providers (e.g. hosting, email sending, analytics) to help us operate our business
- Third parties when required by law or to protect our rights
- Business transfers (e.g. if we merge, are acquired, or sell assets)
- With your consent or direction
5. Cookies & Tracking
You may see cookies or similar tools placed on your device. You can manage or disable cookies via your browser settings, but this may affect how our site functions.
6. Security
We implement reasonable technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
7. Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. After that, we will securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you may have rights over your personal data such as:
- Accessing your data
- Rectifying inaccurate or incomplete data
- Deleting your data
- Restricting or objecting to processing
- Withdrawing consent
If you wish to exercise any of these rights, please contact us (see contact information below).
9. International Transfers
If your data is transferred to or processed in a country different from where it was collected, we will ensure that appropriate safeguards are in place to protect it.
10. Children’s Privacy
Our website is not intended for use by minors (e.g. under 13 or as required by local law). We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will post the revised version on our website (with effective date). Your continued use of our site after changes constitutes acceptance.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:
OpenWay Food Co.
Email: info@openwayfood.com.au
Phone: +61 3 8551 1800
Address: 114-116 Fairbank Road Clayton South VIC 3169